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Common FAQ's
How the Food Club scheme works
The Food Club Scheme allows you to collect one or more Loyalty points for every FULL £1 spent* at participating restaurants providing the card / mobile phone app. is presented at the point of sale. The Food Club reserve the right to change the numb
Do points/vouchers expire?
Yes. Points collected will remain on your account and can be used at any time, however if there is no activity on your account you may receive notice that the account will be closed. If your account is unused for 12 months, your points may be remove
How do i redeem the points i've collected?
At the point of sale, inform the cashier that you wish to redeem your points and place your card over the reader and/or scan the QR code from your mobile phone app.; points will then be deducted from your balance to cover the full cost of the transa
Does my participating restaurant use Food Club cards or just the mobile phone app??
In some participating restaurants The Food Club scheme is only enabled via the mobile phone app. If cards are also available you can participate in the scheme using a card and/or the mobile phone app. as both can be registered against your account.
Can i check how many points i have accrued?
The cardholder can view their card balance online by logging into their validated account on the website. The points from your transaction and total live points balance can also be printed on each till receipt.
How can i pay for Click and Collect orders?
In some Locations you can only order online, then when you collect your products from the Outlet, you pay at the till in the normal way. In other Locations you will be also be able to pay online through your payment cards or cashless purse, then sim
Additional Cards
Only 1 card of any type is allowed to be active against your account at any one time.
How can i obtain a Food Club card?
Firstly please note that some participating restaurants are enabled via the mobile phone app. alone. Other participating restaurants can also use a card, which might either be your Company ID card or a general scheme card. Please check locally how y
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